Nabaiji Privacy Policy — How your information is kept safe

When you create an account and use our services on Nabaiji, we collect certain necessary personal information. This is done strictly for lawful purposes — to provide you with a safe and seamless experience. We never request more information than is needed.

At registration, we collect your name, mobile number, email address, and date of birth. For financial transactions, your payment account number (bKash/Nagad/Rocket) is collected. KYC verification may require a copy of your national ID or passport. Additionally, your IP address, device information, and browsing data are collected automatically while using the platform.

• Identity Information: name, date of birth, national ID number.
• Contact Information: mobile number, email address.
• Financial information: payment methods and transaction history.
• Technical Information: IP address, device model, operating system.
• Usage Data: game history, session duration, click patterns.

Nabaiji uses collected data only for specific, legitimate purposes. Respecting your privacy is both a legal and ethical obligation. Your data is never sold to advertisers or any third party.

Your data is used for: creating and managing your account, verifying and processing transactions, preventing fraud and money laundering, providing customer support, meeting legal obligations, and improving the platform.

• To complete account verification and the KYC process.
• To securely process deposits and withdrawals.
• To personalize promotions and bonus offers.
• To ensure responsible gaming and identify problematic behavior.
• To fulfill legal obligations to regulatory authorities.

Nabaiji never sells your personal data. In certain limited circumstances, specific information may be shared with trusted third parties — but only to ensure your service experience and always under strict confidentiality agreements.

Data may be shared in the following cases: with payment processors (bKash, Nagad, Rocket) to verify transactions; with game software providers to deliver gaming services; with law enforcement agencies under legal obligations; and with fraud prevention organizations for security purposes.

Nabaiji uses cookies and similar tracking technologies across its website and app. These help enhance your browsing experience and ensure the platform functions correctly. Cookies do not collect any harmful data.

We use three types of cookies: essential cookies (required for the website to function properly and cannot be disabled), performance cookies (for traffic analysis), and functional cookies (to remember your preferences). You can manage cookies at any time through your browser settings.

• Essential Cookies: Maintains login sessions and ensures account security.
• Performance Cookies: Analyzes which pages are used most frequently.
• Functional Cookies: Saves your language and theme preferences.
• We do not use third-party advertising cookies.

Nabaiji applies the highest technical and organizational standards to protect your data. Our security infrastructure is regularly audited against international benchmarks. In the event of a data breach, you will be notified within 72 hours.

All data transmissions are secured with 256-bit SSL/TLS encryption. Stored data is protected using AES-256 encryption. Server access is restricted to authorized personnel only, and every access is logged.

• All data transfers are secured with 256-bit SSL encryption.
• All data stored on our servers is encrypted using AES-256.
• Two-factor authentication (2FA) is available to all users.
• A24/7 automated threat detection system is active at all times.
• Regular independent security audits are conducted.

Nabaiji retains your data only for as long as necessary or legally required. Financial transaction records are kept for up to 5 years in accordance with international AML regulations. General profile data is deleted within 2 years of account closure.

• Active accounts: data is retained for as long as the account remains active.
• Financial records: retained for up to 5 years as required by law.
• KYC documents: retained for up to 3 years after account closure.
• Support conversations: automatically deleted after 1 year.
• Upon expiry, data is permanently deleted using secure methods.

Under Nabaiji's Privacy Policy, you have a number of important rights. You may exercise these rights at any time, and we are obligated to respond to your requests within the legally defined timeframe.

• Right to Access: You can request to see what information we hold about you.
• Right to Rectification: You may request correction of any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain conditions.
• Right to Restrict Processing: You may request to restrict the use of your data while an investigation is ongoing.
• Right to Portability: You may request your data in a structured, portable format.
• Right to Object: You may object to the use of your data for specific purposes.

Nabaiji's platform integrates third-party game providers and payment gateways. These providers may have their own privacy policies — Nabaiji is not responsible for those policies.

We sign strict Data Processing Agreements (DPAs) with all third parties we work with. They receive only the minimum data necessary and are required to adhere to our privacy standards.

• All third parties are bound by strict confidentiality agreements.
• Only the minimum data necessary is collected — we follow a data minimization policy.
• Third-party activities are reviewed on a regular basis.

Nabaiji strictly prohibits anyone under 18 from using the platform. Age is verified at registration, and proof of age is required during the KYC process. We never collect data from minors — this is a core commitment of our privacy policy.

If we become aware that data from a minor has been collected inadvertently, it will be deleted immediately and the associated account will be closed. If you suspect your child has an account, please contact our support team directly.

• Account registration is strictly prohibited for anyone under the age of 18.
• Any data identified as belonging to a minor is deleted immediately.
• Parental complaints are investigated within 24 hours.

Nabaiji reserves the right to update this Privacy Policy when necessary. For any significant changes, advance notice will be provided via your registered email or a platform notification. Continued use of the platform after any changes constitutes acceptance of the updated policy.

• The date of any changes will always be displayed at the top of the page.
• For major changes, 7 days' advance notice will be provided.
• If you do not agree to the updated policy, you may request to close your account.